FAQ

Do you guarantee your work?
If, within 30 days from "Completion Date," customer is dissatisfied, we will recheck and/or reshoot, duplicate or replicate DVD's at no charge the entire order if we have not followed the original instructions correctly. Sorry, but due to the nature and condition of the film, slides, pictures and video tapes to be transferred and/or duplicated or replicated, we do not guarantee or refund any orders.

When can I expect to receive my order?
Orders will be shipped two weeks after receipt of payment by personal check. Orders paid by Cashier's Checks or Money Orders will shipped one week after receipt.

Will the data work on both PC and Mac?
Not all DVD's will play in ALL DVD's or PCs. Our DVD's, created in the MP2 format, WILL PLAY in most units Mfg. after 1998. Sorry, but we cannot guarantee that our DVD's will play in all units.

Where do I send or deliver my order?
The Video Lab NW
3501 South 56th Street
Tacoma, Washington 98409
253-471-7766
1-800-227-4664 (Northwest Only)

What do I do if there is a problem?
See our limited guarantee.

What are your hours of operation?
Monday - Friday, 9am to 5pm and Saturdays, 9am to noon, PST.